TECH TORQ #127

Got a question for Doc Robinson, our Technical Editor? Email Doc at info@heavyduty.com.au

We know all our readers enjoy our Tech Torq section in HEAVY DUTY every issue. So to make sure you've always got plenty of Tech Torq at your fingertips we've provided last issue's Q&A's right here.

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AFFORDING FOURNALES

Doc, I know you are a fan of Fournales shock absorbers and I would like a set. However, the price scared me until I did some internet searching and found I could buy them a bit cheaper overseas. Do you see any problems with this, such as warranty?

– Jeff

Well Jeff, this is the conundrum we all face - save a bit but risk warranty and other problems. I thought I would get Bertrand Cadart to explain his position on this, as he is the long-time Fournales importer. 

“Doc, the current retail price in Australia of a pair of Fournales Pan-Cruise Evolution for Harley-Davidson Softail (all models) has not changed in over four years and is $1650 a set including GST. We are still the only exclusive distributor in the world offering a 30-day money-back warranty trial period on the range to ensure a 100 per cent satisfaction rate amongst our clients. 

“All Fournales shock absorbers are engraved with an individual serial number, which allows the factory to check that only the shock absorbers sent to Fournales Australia are covered by the full two-year factory warranty. 

“Any Fournales shock absorbers with a serial number showing that they were purchased outside Australia or on the internet not only will have no warranty whatsoever, but, furthermore, will get absolutely no after-sales service from Fournales Australia nor from Fournales Suspension SA, the factory in France. Fournales Suspension in France has been endeavouring to support its exclusive agents who have been, and still are, spending a lot of effort in promotion of all kinds. None of us are permitted to sell outside our exclusive zone, in my case Australia, regardless of international currency fluctuations. 

“Rates of exchange have been very unstable of late and sales on the internet are creating havoc. I am very aware it is possible to buy some Fournales products cheaper than from Fournales Australia but I have not increased (nor decreased) the price for almost five years because of the unusual strength of the Australian currency. 

“I have seen many fluctuations of this kind over 32 years of distributing the range in Australia and my policy has always been to ensure, as best as I can, price stability and silver service for my clients. If someone chooses to purchase Fournales products overseas, or on the Internet, piggybacking on a reputation painfully archieved locally and with the help of local publications like HEAVY DUTY, over all these years, so be it. However, they will be ‘on their own’ for service, repairs, advice, spare parts and information. It is a choice that the client is free to make but Doc, one cannot have his cake and eat it too!”

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